Richmond Brass & ValvePrivacy Policy
Richmond Brass & Valve is committed to protecting your personal privacy. This policy explains what information we collect when you contact us and how we handle it responsibly.
Data Controller
Richmond Brass & Valve, located at 17 George Street, Richmond, TW9 1HY, United Kingdom, acts as the data controller responsible for the personal details you share with us regarding plumbing service appointments.
Legal framework
We manage personal data in accordance with UK GDPR and the Data Protection Act 2018 and the governing regulations of United Kingdom. Whenever local statutory requirements conflict with this text, the statute takes precedence.
Data Collected Through the Request Form and by Phone
When you complete an enquiry form on our website or speak with our George Street team, we collect your name, phone number, property address, and any descriptive notes regarding your plumbing issues. We collect only what is strictly necessary to arrange an engineer visit and provide an accurate quote.
Purposes and Legal Basis
We process your personal information under the legal basis of contract performance, specifically to schedule site visits, verify valve compatibility, communicate arrival times, and deliver formal job invoices. We also retain transaction records to fulfill statutory accounting obligations under UK law.
Storage Period
General customer contact details are retained for twelve months following the completion of service to support your workmanship warranty. Financial records, including invoice names and addresses, are retained for six years in compliance with HMRC statutory accounting rules, after which they are securely purged.
Sharing with Staff and Subcontractors
Your contact details and property address are shared strictly with our employed engineers and verified local trades staff who attend your home to perform the physical pipework. We never sell, rent, or trade customer contact details with third-party marketing companies.
Your Rights and How to Exercise Them
Under UK data protection legislation, you have the right to request access to the personal data we hold about you, request corrections to incorrect phone numbers, or request the erasure of your details where legal storage duties permit. To make a request, contact our privacy officer in writing at our registered Richmond shop address.
Questions about this policy
Reach out by email to [email protected] or ring +44 20 7916 7510 throughout Mon-Thu 09:45-17:45, Fri 09:45-16:00, Sat 10:15-13:45. We reply to all inquiries within one working day.